Regions Bank in 2400 Pontoon Road

Customer Reviews about Regions Bank:

• ★ ☆ ☆ ☆ ☆
  This review is in regards to Regions in general, not the specific Granite City location. I believe most of the things we do not care for stem from Regions corporate, not the local bank. However, since their merger with another large bank in mid-2007, Regions has gone steadily downhill in terms of service and how they handle the customer accounts. Basic items like an address change turns into a large task here, taking months (yes months) to get completed. When we complained that we were not receiving our statements any more, the phone rep claimed that we had chosen online-only statements (which we had not). As it turned out, despite a total of three address change requests for my sons acct, they still had an old address from 2006 on his acct. Amazing. We are now dealing with yet another problem with my sons acct on the processing of charges vs deposits, and Regions conveniently delayed processing times. It resulted in a huge mess that (shocker alert) created large bank charges for Regions in fees. Again, this was not the local bank processing issue, but the online banking processing, whereever they have that outsourced to. It is unreal, and my son will not be continuing to do business with that bank - he has had nothing but troubles of one kind or another since opening the acct over 2 yrs ago. Hopefully we can get the latest problem straightened out, but if Regions will not correct the problem, we will have to file a formal complaint. Even fuzzy logic does not describe their handling this week! I just can no longer recommend them, but note that is due to the national bank process, not the local people. They do not set the policies. But the ship can only go where the captain steers it, and Regions is currently being driven by the captain of the Titanic.
  By A Google User, September 07, 2017

Photo gallery of Regions Bank

About Regions Bank in Granite City